Cancellation & Refund Policy

Cancelling an order

You can cancel your order free of charge any time before it ships. Email hello@paudhey.com with your order number and we'll cancel and refund it. Once an order has shipped, it can no longer be cancelled -- see below for what to do if it arrives damaged or incorrect instead.

Returns

Because plants are living, perishable products, we don't accept returns for change of mind once an order has shipped. Pots, soil, and other non-perishable items are also non-returnable once delivered, since we sell in small enough quantities that restocking returned items isn't viable for us right now.

Damaged, wrong, or dead-on-arrival items

This is different from a change-of-mind return, and we do stand behind it. If your plant or product arrives damaged, dead, or not what you ordered:

• Contact hello@paudhey.com within 48 hours of delivery
• Include your order number and a clear photo of the issue
• We'll arrange a free replacement, or a full refund if a replacement isn't possible

Claims made after 48 hours, or without photo evidence, will be assessed on a case-by-case basis -- we'd still rather hear from you than have you stuck with a plant that didn't make it.

Refund method & timeline

Approved refunds are issued to your original payment method (card, UPI, netbanking, etc. via Razorpay) and typically reflect within 5–7 business days, depending on your bank. For Cash on Delivery orders, we'll ask for your bank/UPI details to process the refund directly.

Questions

Email hello@paudhey.com -- we read every message and aim to respond within 24 hours.