Privacy Policy

Last updated: September 2026

This policy explains what information Paudhey ("we", "us") collects when you use paudhey.com, and how we use it. We collect only what's needed to run the store and never sell your personal data.

What we collect

  • Order information: name, email, phone number, and delivery/billing address, collected when you check out
  • Account information: if you create an account, your email, saved addresses, and order history
  • Payment information: payments are processed directly by Razorpay -- we never see or store your full card number, CVV, or UPI PIN
  • Basic session data: cookies needed for your cart, login session, and site functionality to work

We do not currently use third-party analytics or advertising trackers (e.g. Google Analytics, Meta Pixel) on the site. If that changes, this policy will be updated first.

How we use it

  • To process and deliver your order
  • To send order confirmations, shipping updates, and respond to support requests
  • To prevent fraud and keep the checkout process secure
  • To contact you about your own cart or order (e.g. if you left items in your cart) -- we don't send marketing messages without your consent

Who we share it with

We share the minimum information necessary with the following partners to fulfil your order, and nobody else:

  • Razorpay -- to process your payment
  • Shiprocket and our courier partners -- your name, address, and phone number, to deliver your order

Data retention

We keep order records as long as needed for accounting, warranty, and legal purposes. You can ask us to delete your account and associated personal data at any time by emailing us, subject to records we're required to retain by law (e.g. transaction records).

Your rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing hello@paudhey.com.

Cookies

We use essential cookies only -- to keep you logged in and remember your cart. These aren't used for advertising or tracking you across other sites.

Contact us

Questions about this policy or your data? Email hello@paudhey.com.